ORDERING
Can anyone order from your online store?
Our online store is open to South African residents aged 18 and older. By placing an order you confirm that you are 18 or older and that the person collecting the delivery meets the same requirement.
Do I need to create an account to order?
No — you can check out as a guest. Creating an account lets you track orders and view your order history.
Can I change or cancel my order after placing it?
Contact us at as soon as possible. If your order hasn’t been dispatched yet we’ll do our best to accommodate changes or cancellations. Once dispatched, our Returns & Refund Policy applies.
What payment methods do you accept?
We accept all major credit and debit cards, Instant EFT and SnapScan via PayFast. All transactions are secured and encrypted.
DELIVERY
How do you deliver?
We deliver via The Courier Guy PUDO smart locker network. At checkout you select the PUDO locker nearest to you. Once your order is ready you’ll receive a PIN via SMS or email to collect your parcel — 24 hours a day, 7 days a week.
How much does delivery cost?
Delivery is a flat rate of R89. Orders over R1,500 qualify for free delivery.
How long does delivery take?
Most orders arrive at your selected PUDO locker within 2–4 business days after dispatch. Remote areas may take up to 5 business days.
How do I find my nearest PUDO locker?
Visit pudo.co.za and use the locker finder, or search at checkout — you can search by suburb or city name.
How long does the locker hold my parcel?
PUDO lockers hold parcels for 5 days. You’ll receive a reminder before it expires. If not collected, the parcel is returned to us and a redelivery fee may apply.
Do you deliver outside South Africa?
Not at this stage. We currently deliver to South African addresses only.
PRODUCTS
What sizes do your products come in?
Our full range is available in 750ml bottles and 50ml minis. The 50ml minis are perfect for gifting, sampling or taking on the go.
Are your spirits gluten free?
Our Vodka is grape-based and gluten free. Our Gins, Rum, Brandy and Sambuca are distilled to a high purity — the distillation process removes gluten proteins, however we cannot guarantee a gluten-free facility. If you have a severe gluten intolerance please consult your doctor before consuming any distilled spirit.
What does ABV mean?
ABV stands for Alcohol By Volume — it’s the percentage of pure alcohol in the bottle. South African regulations require spirits to be a minimum of 43% ABV. Our products are labelled with their specific ABV on the bottle.
Are your botanicals locally sourced?
Where possible, yes. Our African Gin uses fynbos botanicals native to the Western Cape including rooibos and buchu. We source locally first and import only what we cannot find to the standard we need.
Do your products contain allergens?
Our spirits may contain sulphites. The Sambuca contains anise. If you have specific allergen concerns please email us at before ordering.
PAYMENTS & SECURITY
Is it safe to pay on your website?
Yes. All payments are processed by PayFast, one of South Africa’s leading payment gateways. We never see or store your card details — they go directly to PayFast’s secure servers.
Will I get a receipt?
Yes — you’ll receive an order confirmation email immediately after checkout and a dispatch notification when your order is on its way.
Can I get a tax invoice?
Yes. Email with your order number and VAT number and we’ll issue a VAT invoice.
RETURNS & REFUNDS
What if my order arrives damaged?
Photograph the parcel and contents before removing the bottle and email us at within 48 hours of collection. We’ll arrange a replacement or refund.
Can I return an opened bottle?
Unfortunately we cannot accept returns on opened bottles unless there is a manufacturing defect. See our full Returns & Refund Policy for details.
How long do refunds take?
Approved refunds are processed within 7 business days back to your original payment method.
AGE VERIFICATION
Why do you ask my age when I visit the site?
South African law prohibits the sale of alcohol to persons under 18. We verify age at the point of entry to comply with the Liquor Act and to promote responsible drinking.
My age verification cookie keeps resetting — why?
Our age gate cookie lasts 90 days. If you clear your browser cookies or use a private/incognito window you’ll be asked to verify again.
WHOLESALE & TRADE
Can I stock Spirit Run at my restaurant or bottle store?
Yes — we welcome wholesale and on-trade enquiries. Visit our Wholesale page or email for our current price list and minimum order quantities.
Do you do private label or contract distilling?
Yes. Visit our Contract Distilling page or email to discuss your project.
Can you make a custom spirit for a corporate gift or event?
Absolutely — custom and private label spirits are one of our specialities. Get in touch at .
